Cable Forum - View Single Post - Virgin Media Customer Service- Your Personal Experience

pgnl · 04-12-2018, 12:29

Whenever anything goes wrong with VM or Sky (and it does almost every year) I bite my tongue, fight my corner politely but firmly, then write a letter and post it to them heading it up 'Formal Complaint' they always ring me, apologise and offer me a discounted rate.

This is a game, you have to play it to your advantage.

Drives me nuts however...

04-12-2018, 12:29	#412
pgnl Inactive Join Date: Jan 2011 Services: VM BB (Since Jan 2001) Hub 3.0/Modem Mode, WDTV, Roku, FireTV, Apple TV 4 Posts: 35	Re: Virgin Media Customer Service- Your Personal Experience Whenever anything goes wrong with VM or Sky (and it does almost every year) I bite my tongue, fight my corner politely but firmly, then write a letter and post it to them heading it up 'Formal Complaint' they always ring me, apologise and offer me a discounted rate. This is a game, you have to play it to your advantage. Drives me nuts however...