Cable Forum - View Single Post - General Virgin Media named as the worst for broadband problems

tweetiepooh · 30-10-2018, 17:22

From the Which? report

Ofcom complaints information

The telecoms regulator Ofcom publishes information on the number of complaints it gets about the biggest internet service providers.
Virgin Media generated 12 complaints per 100,000 customers in the first quarter of 2018. That's below the industry average (16 complaints per 100,000 customers). In comparison, TalkTalk generated the highest level of complaints (29 per 100,000) and Sky the lowest (five per 100,000).

I'm obviously biased but as a customer i get the speed I am supposed to and have had very few issues on any part of the service.

30-10-2018, 17:22	#2
tweetiepooh Virgin Media Employee Join Date: Sep 2005 Location: Winchester Services: Staff MyRates BB: VM 1Gb TV: VM XL Phone : VM XL Posts: 3,292	Re: Virgin Media named as the worst for broadband problems From the Which? report Ofcom complaints information The telecoms regulator Ofcom publishes information on the number of complaints it gets about the biggest internet service providers. Virgin Media generated 12 complaints per 100,000 customers in the first quarter of 2018. That's below the industry average (16 complaints per 100,000 customers). In comparison, TalkTalk generated the highest level of complaints (29 per 100,000) and Sky the lowest (five per 100,000). I'm obviously biased but as a customer i get the speed I am supposed to and have had very few issues on any part of the service. __________________ I work for VMO2 but reply here in my own right. Any help or advice is made on a best-effort basis. No comments construe any obligation on VMO2 or its employees.