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BenMcr · 12-10-2018, 12:30

Yes there does seem to be some restrictions as when you can use the online order process.

I honestly don't know the rules behind it and which bundles or discounts cause the restriction.

Have you tried calling in about it and saying it doesn't work in the Connect app?

12-10-2018, 12:30	#25
BenMcr Virgin Media Staff Join Date: Nov 2006 Location: Manchester Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1 Posts: 17,929	Re: SH3 conundrum Yes there does seem to be some restrictions as when you can use the online order process. I honestly don't know the rules behind it and which bundles or discounts cause the restriction. Have you tried calling in about it and saying it doesn't work in the Connect app?