Quote:
Originally Posted by SirThomas
Yup, since my call yesterday - The Retentions guy has needed to escalate twice, as 'computer says no'. He'll call me back today.
He said I could I remove the new TV plan and upgrade to the 350meg 'to get the upload back' - Bally cheek! 
I'll hardly agree to less, just because they didn't record the last guy's promises over the phone... 
Tom |
I'm always surprised at a companies failure to record a conversation that backs the customers account of the call, but never fails to record ones that support its stance - probably best to record the conversation your self (telling them you are doing so at the start of the call of course)