Quote:
Originally Posted by SirThomas
The retentions phone line now plays an automatic recording;
"We notice your bill is going up in October - We'd like to offer you £3 credit per month as a valued customer. Press 1 to accept!" (Same amount as the increase).
When they offer you discounts for not even reporting an issue, it proves the point that you're being ripped off.
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Very interesting. Any mention whether it ties you into a new minimum term? I'm happy with the price I pay, so if they offered a discount to mitigate to rise, I'd take it provided it didn't start a new minimum term.