[jfman]

I was informing the forum I took Sky Q. I did tell Virgin I had seen a deal with Sky, whether they recorded it or not I do not know.

However what they may have a record of is that my account closed - and possibly telephone number ported out which provider. If they can see on some kind of 'account history page' that I either join or leave around this time most years for the past decade then it's a sign I'm likely to be serious when I say I'm going to cancel.

Similarly, I have an account at another property which records will show there are phone calls every year since the account opened but I've never actually moved (mates rates).

It would make sense for Virgin to make better offers to me as described in the first scenario compared to me in the second scenario, if their systems keep a log of anything like this.