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Originally Posted by tvtimes
An awful lot of the older generation (not all) have been with the same provider for decades and probably think change is too complicated for them.
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I dunno about complicated but yes they do tend to stick with familiarity. Some day I'll be in that category of "old". I am not there yet but for like 12 years me and my husband haven't looked to beyond one, maybe two different providers in the UK and US and we're happy with what we have. (Same with manufacturers etc). We actually get a unique function (at least until recently) that we could only get from that provider and it probably isn't that bad to change but we honestly have no desire. (Or need). We get the cheapest available and don't need the most extensive speeds and packages, we're relatively content.
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My late grandfather-in-law was too scared to even transfer to Freeview until terrestrial was turned off. He went weeks without any Television until he was bought a freeview box and it was set up for him. After he was shown how to use it he was very happy with it.
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Yeah, there is definitely that. I never thought that I would use a picture sharing system until recently but am glad that I do ; never used social media for my own gain (outside corporate) but maybe one day I will...dunno. (Doubtful).
Once you try it, and if it works I suppose that you might stick with it. Some things do change with time, you have no choice. Some things disappear altogether...brand new things appear that never existed before.
Some who are already through the peak of their life never needed it this long (or never had it) so I guess they see no reason to try it now.
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BT has an awful lot of vulnerable customers who don't fully understand technology, packages etc and just swallow the price increase every year and think it's part and parcel of the service not realising they can even negotiate. Or maybe they are too polite to try and do so. It's these people I feel sorry for.
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Yeah that is one of the biggest problems with monopolies which is the unique situation that BT customers find themselves in. Also, given that a bunch of other companies have to use BT hardware to provide their own line and call / net services (Sky / Talk talk etc) the way that BT try to control everything needs to broken up - there is way too much of a CoI in the same company providing both the hardware and selling access to it, to it's competitors while providing the same service, through the same hardware that their competitors do. I do not know of a single country round the world that has a company / utility / telecom etc that does the same. It is preposterous. The fastest way to help about elder generations realize that they have more options is to allow for more competition.