Quote:
Originally Posted by jfman
Every year I regularly negotiate with my TV/phone/broadband provider(s), mobile provider and do so on behalf of my parents and my uncle.
If you are unaware, or not interested enough to find out these things happen or don't feel like making the effort, then you simply deserve to pay more.
Those unaware have obviously never got to the "I'm paying too much" stage - because it's easy to find out how much you can save my taking up new customer offers elsewhere and then cancel (inviting an offer).
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An awful lot of the older generation (not all) have been with the same provider for decades and probably think change is too complicated for them.
My late grandfather-in-law was too scared to even transfer to Freeview until terrestrial was turned off. He went weeks without any Television until he was bought a freeview box and it was set up for him. After he was shown how to use it he was very happy with it.
BT has an awful lot of vulnerable customers who don't fully understand technology, packages etc and just swallow the price increase every year and think it's part and parcel of the service not realising they can even negotiate. Or maybe they are too polite to try and do so. It's these people I feel sorry for.