Quote:
Originally Posted by Mythica
I've rang up before to get faster speeds and managed to get discount without asking, twice.
---------- Post added at 19:00 ---------- Previous post was at 18:57 ----------
There might be examples but I still think it's unfair. Why should I pay £99 for VIP, you pay £90 and someone else pays the full price £125. That's 3 different prices for the same product.
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The nature of the capitalist economy relies upon discounting. Buy one get one free vouchers, what lager is cheap this week in the supermarket, fast food offers in the Metro.
If you can get people to pay full price then good, and with a little effort 90% okay, 80% maybe not so good. However in organisations with high fixed costs (like bank interest) and little variable costs (content) then having someone buying for 80% or less is better than them subscribing to another service elsewhere.
It happens everywhere. If you feel strongly enough you could join Sky who do exactly the same thing.
The rational consumer in the pay-tv/broadband/telephone market switches every 12/18 months for the new customer offers. It's natural all providers try to mitigate that.
---------- Post added at 00:15 ---------- Previous post was at 00:14 ----------
Quote:
Originally Posted by tvtimes
I think just about anyone can get a deal out of VM if they are proactive - when I say proactive I mean actually ring up to cancel or ask for a better deal once they're out of contract, but unfortunately there are (i'm guessing) the majority of their customers who either don't realise they're out of contract and no longer get a competitive deal, or ones who just can't bothered to ring up and complain.
My friend's mother is with Sky and has a really old legacy package with a Sky + box and is paying a shed loads for sports and movies, but she refuses to call up and get a better deal because she can't be bothered.
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It isn't unfortunate that people don't seek to pay less for their package. It's the natural process of maximising income.