Quote:
Originally Posted by Mad Max
Why don't you leave then? No one is forcing you to stay with VM, but you do have a lot to say about them! Try Sky if you're unhappy!
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He didn't say he couldn't haggle, he just said he has to, and it's not readily given away like some companies. From my own experience it's harder to get a deal out of Sky than it with VM as Sky seem to be more egotistical. The last time I said I was leaving Sky there response was, "By then, see you in a year when you realise we're better than Virgin." Lol.
Whereas VM have always bent over backwards previously to keep my custom.
---------- Post added at 22:23 ---------- Previous post was at 22:22 ----------
Quote:
Originally Posted by Chloé Palmas
Oh yeah, I didn't mean to sound like I was doubting you I was just curious as to which do and which don't. My husband usually deals with retention but he has asked on occasion if the personal rep stands to gain from keeping him as a customer etc.
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They definitely do
Retentions departments work a bit differently. They are paid bonuses on the number of customers they keep. If they don't hit targets they don't get bonuses - so it's very much in their interest to try and keep you if they can.