Quote:
Originally Posted by Chloé Palmas
Yeah and usually if they can't give you the speeds they generally tend to compensate you with a lower cost for the speed that you get but they may want you to re-contract if they need to install a bunch of new equipment etc - from what I know anyway. (Make it worth their while and so on). Aside from offsetting their own homes the equipment is then already there in the property the next time that anyone else wishes to join etc.
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I was on the VIP package with 200Mb and the hub 3. First I went on the online chat and asked to go up to 350Mb as that is what comes with the VIP and he said ok and I can offer you discount. At that point the laptop restarted so I phoned retensions and explained what happened and at that point he stated he could better the discount.