Cable Forum - View Single Post

djmagnifique · 17-08-2018, 16:44

Tried phoning a couple of times today to talk about the charges as I am thinking of leaving. First time I asked how long was left on my contract to be told me I was out of contract so mentioned about leaving and the advisor said they systems were down but to phone back in 2 hours. Phoned back and before I could say anything to the advisor started stating that the systems were down and to phone back in 2 hours.

At least the wait time to speak to someone is quite short at the moment, up to 30 seconds the automated voice said.

17-08-2018, 16:44	#74
djmagnifique cf.geek Join Date: Jan 2006 Location: Thornaby Age: 50 Services: XL tv with 2x V6 boxes, M phone, 350Mb broadband Posts: 819	Re: 2018 price rises Tried phoning a couple of times today to talk about the charges as I am thinking of leaving. First time I asked how long was left on my contract to be told me I was out of contract so mentioned about leaving and the advisor said they systems were down but to phone back in 2 hours. Phoned back and before I could say anything to the advisor started stating that the systems were down and to phone back in 2 hours. At least the wait time to speak to someone is quite short at the moment, up to 30 seconds the automated voice said.