[Mythica]

Originally Posted by RichardCoulter

So why are there still excessive waiting times to cancel and why are some customers being hung up on immediately they do actually get through? It's suspected that this is to get the average number of calls waiting down and/of to put people off from cancelling.

This is normally a disciplinary offence and calls ending so quickly would show up to management, so it's entirely possible that they have instigated this.

This report contains information that the fallout over the way the whole thing was handled is not over yet as far as some customers are concerned:

https://www.ispreview.co.uk/index.ph...-for-2018.html

Do you really think that the carriage costs which work out at pennies per week per subscriber per channel for three weeks will cover the extra discounts given out (for a decent amount and indefinitely in some cases)? Come on now.

The actual affect of the dispute won't be known until the figures are released, so don't try and pretend otherwise.

---------- Post added at 15:18 ---------- Previous post was at 15:11 ----------



You keep saying this, but you aren't obliged to read or contribute to any thread you don't want to you know!

I think that it's interesting to analysis the continuing affects of the situation, hopefully VM will be doing the same thing and might learn something about customer care and retention.

Not worth the hassle I'd get.