Quote:
Originally Posted by RichardCoulter
Quote:
Originally Posted by OLD BOY
I know, Richard, but as we keep trying to tell you, these customers are only a small fraction of the VM customer base.
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So why are there still excessive waiting times to cancel and why are some customers being hung up on immediately they do actually get through? It's suspected that this is to get the average number of calls waiting down and/of to put people off from cancelling.
This is normally a disciplinary offence and calls ending so quickly would show up to management, so it's entirely possible that they have instigated this.
This report contains information that the fallout over the way the whole thing was handled is not over yet as far as some customers are concerned:
https://www.ispreview.co.uk/index.ph...-for-2018.html
Do you really think that the carriage costs which work out at pennies per week per subscriber per channel for three weeks will cover the extra discounts given out (for a decent amount and indefinitely in some cases)? Come on now.
The actual affect of the dispute won't be known until the figures are released, so don't try and pretend otherwise. |
Yes, I do! The carriage costs are certainly significant - if they were not, why would VM be making such a fuss about their high charges for low value content and free channels?
I don't know how much Virgin were paying UKTV for their channels, but if it only amounted to 5p per customer per week, that would amount to £60,000.
I am not sure what your motivation is for making such a big deal about this. The channels are back. We have some HD channels that UKTV kept from us before, more on demand, and - oh - those 'replacement' channels to boot. I really can't see the point in continuing to debate an issue which is now resolved.