Quote:
Originally Posted by OLD BOY
I know, Richard, but as we keep trying to tell you, these customers are only a small fraction of the VM customer base.
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So why are there still excessive waiting times to cancel and why are some customers being hung up on immediately they do actually get through? It's suspected that this is to get the average number of calls waiting down and/of to put people off from cancelling.
This is normally a disciplinary offence and calls ending so quickly would show up to management, so it's entirely possible that they have instigated this.
This report contains information that the fallout over the way the whole thing was handled is not over yet as far as some customers are concerned:
https://www.ispreview.co.uk/index.ph...-for-2018.html
Do you really think that the carriage costs which work out at pennies per week per subscriber per channel for three weeks will cover the extra discounts given out (for a decent amount and indefinitely in some cases)? Come on now.
The actual affect of the dispute won't be known until the figures are released, so don't try and pretend otherwise.
---------- Post added at 15:18 ---------- Previous post was at 15:11 ----------
Quote:
Originally Posted by alwaysabear
Yes please lets put this one to bed!
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You keep saying this, but you aren't obliged to read or contribute to any thread you don't want to you know!
I think that it's interesting to analysis the continuing affects of the situation, hopefully VM will be doing the same thing and might learn something about customer care and retention.