Quote:
Originally Posted by Mr K
Did he mention 'compensation'? It's not a word I or VM used when I rang up. It was money to source UKTV channels from elsewhere as VM had failed to provide. I didn't even ask for that, it was offered straight away after I expressed my polite disappointment at the loss of channels I regularly watch, after just signing a contract. It was the easiest retentions call I've ever made and offered straight away; they are lovely people 
I really think they assumed UKTV weren't coming back. Seems VM have had a major change of heart, presumably due to customer pressure/cancellations. |
No, I just think they got the deal they wanted. Remember, in negotiations, you always demand more than you want. Virgin got their enhanced on demand content, a commitment from the BBC to negotiate a deal on their archive material, and who knows what the price will be.
As for the compensation bit, I agree that if you phone up to complain, then if you are offered compensation, that is fine. I have a problem with those who are after compensation despite not affecting their viewing habits, through sheer greed.