Quote:
Originally Posted by OLD BOY
Given that your blessed UKTV channels are back and with five times the amount of on demand that you had before, I am astonished that you are still talking about compensation!!
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Did he mention 'compensation'? It's not a word I or VM used when I rang up. It was money to source UKTV channels from elsewhere as VM had failed to provide. I didn't even ask for that, it was offered straight away after I expressed my polite disappointment at the loss of channels I regularly watch, after just signing a contract. It was the easiest retentions call I've ever made and offered straight away; they are lovely people
I really think they assumed UKTV weren't coming back. Seems VM have had a major change of heart, presumably due to customer pressure/cancellations.