Quote:
Originally Posted by RichardCoulter
I reluctantly accepted this abysmal sum in lieu of the missing UKTV channels. What i'm saying to those who think that the return of these channels should lead to the cancellation of discounts is that I now regard this as a gesture of goodwill for the inconvenience and annoyance caused by the incident and the appalling way that staff handled it.
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I find that the staff at Virgin are always courteous when I have cause to contact them. Remember that those on 1st line support will only have briefing notes to rely upon and will not know the whole picture, I do hope that when you refer to "staff" you don't mean these people. In a perfect world the negotiations would have been concluded prior to the expiry of the contract and life would have gone on as normal. Regretfully we live in an imperfect world with UKTV and Virgin going eyeball to eyeball for 3 weeks has resulted in some channels not being available however all my recordings were still available to me to watch so as far I am concerned I have not been inconvenienced and it would have been churlish to demand a reduction in my monthly payment.
Getting £3 a month off seems hardly worth the effort.