This is a change in policy if it's now the case that changing any TV services now means that a new contract starts, it never used to be the case. All you had to do was give 30 days notice and even this wasnt rigorously enforced until Liberty Global bought VM.
I don't want to be put into a new contract, so may be forced to cancel altogether if they now do his (assuming that this is legal and/or correct). It seems very short sighted to try to keep doing things to force customers to stay, surely it would make better business sense for them to persuade customers to
want to stay.
Hopefully Ben will see this and be able to shed some light on this. Either the newspaper has got this wrong or it's a new policy.
---------- Post added at 20:11 ---------- Previous post was at 20:07 ----------
Quote:
Originally Posted by Mythica
They wouldn't be overpaying at the end of their contract would they? The price remains the same or might go up to the correct price after loyalty discounts end.
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Common sense says that once out of contract a new discount should be negotiated. VM rely on people forgetting to do this, not doing so through inertia or other reasons.
A letter will serve as a very useful prompt to people with busy lives and could well be essential to those with some disabilities.
---------- Post added at 20:12 ---------- Previous post was at 20:11 ----------
Quote:
Originally Posted by OLD BOY
Look, Richard, if you think you are so hard done by, change providers. Nobody is forcing you to stay with Virgin Media.
Customer Services may be freed up for the rest of us if you make the right decision. (Sorry!)  |
I'm growing tired of your unhelpful and snide comments.