Thread: Tivo V6 Does downgrading put you into a new contract?
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Old 04-08-2018, 17:06   #3
Mythica
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Join Date: Dec 2013
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Re: Does downgrading put you into a new contract?
Quote:
Originally Posted by RichardCoulter View Post
Because of the removal of the UKTV channels, some people are downgrading their TV packages. I will probably downgrade to the 'free' package once I have a new OTT service in place for UKTV and the other pay channels that I want.

According to this:

https://www.theguardian.com/money/20...nels-uktv-cost

VM are now saying that this entitles them to put you into a new contract!

Has anyone had experience of this? Is this new policy true, as even Sky don't do this?

Maybe it's CS staff talking BS again either off their own back or via orders from management. The customer was also informed that, if she downgraded, her bill would go up by £15!!

One good thing is that Ofcom have told providers that they want them to start writing to customers to inform them that they are coming to the end of their contract to prevent them overpaying.
They wouldn't be overpaying at the end of their contract would they? The price remains the same or might go up to the correct price after loyalty discounts end.
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