Cable Forum - View Single Post - Tivo V6 Does downgrading put you into a new contract?

RichardCoulter · 04-08-2018, 15:01

Because of the removal of the UKTV channels, some people are downgrading their TV packages. I will probably downgrade to the 'free' package once I have a new OTT service in place for UKTV and the other pay channels that I want.

According to this:

https://www.theguardian.com/money/20...nels-uktv-cost

VM are now saying that this entitles them to put you into a new contract!

Has anyone had experience of this? Is this new policy true, as even Sky don't do this?

Maybe it's CS staff talking BS again either off their own back or via orders from management. The customer was also informed that, if she downgraded, her bill would go up by £15!!

One good thing is that Ofcom have told providers that they want them to start writing to customers to inform them that they are coming to the end of their contract to prevent them overpaying.

04-08-2018, 15:01	#1
RichardCoulter cf.mega poster Join Date: Jan 2008 Posts: 10,719	Does downgrading put you into a new contract? Because of the removal of the UKTV channels, some people are downgrading their TV packages. I will probably downgrade to the 'free' package once I have a new OTT service in place for UKTV and the other pay channels that I want. According to this: https://www.theguardian.com/money/20...nels-uktv-cost VM are now saying that this entitles them to put you into a new contract! Has anyone had experience of this? Is this new policy true, as even Sky don't do this? Maybe it's CS staff talking BS again either off their own back or via orders from management. The customer was also informed that, if she downgraded, her bill would go up by £15!! One good thing is that Ofcom have told providers that they want them to start writing to customers to inform them that they are coming to the end of their contract to prevent them overpaying. Last edited by RichardCoulter; 04-08-2018 at 15:17.