That no new contract had been mentioned, let alone agreed upon, so they had no right to extend my contract.
---------- Post added at 14:31 ---------- Previous post was at 14:27 ----------
Quote:
Originally Posted by Mr K
Let's face it most of us are making verbal agreements when we negotiate a new contract over the phone with VM. Seems their word isn't as good as ours when it comes to contract negotiations !
---------- Post added at 10:09 ---------- Previous post was at 09:19 ----------
Interesting article in the Guardian on the dispute.
https://www.google.co.uk/amp/s/amp.t...nels-uktv-cost
Customers being told they have to start a new contract if they lower their package? Is that normal? Didn't used to be. Desperate tactics from VM.
Looks like providers might be forced to write to customers in future when they are coming to the end of a contract. |
But if you denied agreeing to a new contract, you can bet your life that they will be able to find the recording. Funnily enough, when customers are promised a deal and it fails to materialise, the recordings are never available. All people get are "there's nothing in the notes to suggest what you are saying".
It's the first i've heard of downgrading needing a new contract, even Sky don't do this. I wonder if the policy has been changed out of desperation (which I would legally question) or if it's CS lying again??