04-08-2018, 13:13
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#701
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cf.geek
Join Date: Dec 2013
Posts: 983
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Re: Virgin Media & UKTV+ITV Channels
Quote:
Originally Posted by RichardCoulter
For the record i'm not willing this to happen, but I think it has cost VM dearly now and will continue to do so into the future.
---------- Post added at 01:26 ---------- Previous post was at 01:21 ----------
I got £3 a month off begrudgingly given to me. I was gobsmacked at the defensive and antagonistic nature of the conversation, which included lies to try and get me to stay. This was as much an issue to me as the loss of the channels.
Be warned though, that those receiving discounts are now being put into a new contract. They tried it with me, but after a letter from my solicitor they soon renaged.
---------- Post added at 01:29 ---------- Previous post was at 01:26 ----------
YouGov did a poll and found that 43% of customers will or will consider leaving because of this, so whilst most customers will stay, I think it will have a huge impact.
---------- Post added at 01:34 ---------- Previous post was at 01:29 ----------
A verbal agreement is just as legally binding as a written agreement, however, proving it is another matter.
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What did your solicitor say?
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