Quote:
Originally Posted by jfman
The call centre will be geared up for a standard call volume. Even standard plus 5-10% would create a ridiculous queue, plus average call times will be higher as the discussion may now involve UKTV. It’s the school holidays so no doubt peak annual leave.
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I don't believe that this adequately explains the extraordinary waiting times that are so bad that people have given up and complained to Ofcom.
It's true that social media whips things up, but this is a bad thing for VM.