Quote:
Originally Posted by jfman
That’s all pretty much an opinion piece you have linked to that carries no more weight than a forum post from anyone here.
You have given a single example of a poster being offered a decent discount, and cite a number of smaller discounts and one off payments. However there are other factors - how many would get discounts anyway by routinely threatening to cancel, rather than genuine strong feeling over UKTV.
Your assertion of this having massive consequences based on a handful of forum posts is no more valid than me claiming the other three and a half million subscribers are happy.
The subscriber numbers and ARPU figures stood up in the Sky Basics dispute over genuinely compelling and unique content. There’s no way it’ll take a hit over a handful of freeview channels and repeats. No matter how strongly you feel - you seem to be making most noise about it - even you haven’t cancelled.
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There are many examples of people being given discounts and credits, both on this forum and elsewhere. However, it is true that most people are either being offered nothing and/or being forced to stay. Hardly something that will do anything for customer goodwill.
As previously explained, I haven't cancelled because they are holding me to my contract and gone into why the very different approach by the previous owners helped to appease customers.
If you doubt the number of people cancelling, give the cancellation number a call and see if you can get through. There have been complaints to Ofcom because people are not able to cancel because of this.
It will be interesting to see the ARPU figures when they come out.