Quote:
Originally Posted by Dave42
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I totally agree with the author of this. Whether you agree with either, both or neither party, UKTV have engaged with the public in a much better way. VM on the other hand have used the parrot fashion technique to try to appear corporate and steadfast.
It's just coming across as arrogant, robotic and totally lacking in customer care.
---------- Post added at 18:40 ---------- Previous post was at 18:32 ----------
Quote:
Originally Posted by denphone
Did the Sky Basics dispute ruin the TV side Richard?.
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No, they managed to keep a reasonable customer base by throwing out discounts left, right and centre.
This situation has exploded more than I think anybody could ever have imagined though, it's a totally different ball game (particularly as many more people now take their TV service from VM).
Instead of the carrot of discounts and allowing people to leave whilst in contract (long term thinking) to keep people that NTL used, VM are using the stick of legalities, contracts and fees to try to force people to stay.
Even if this works for a short time, if won't be a very harmonious relationship and people will eventually leave at the end of their contract feeling very resentful. They are unlikely to ever use VM again and it's well known that people who have something good to say about a business usually tell one or two. For something bad, you can multiply this many times over.