Thread: Tivo V6 Anyone on Mix have an 'Upgrade to watch' / 'Subscribe' problem
View Single Post
Old 26-07-2018, 15:10   #5
OLD BOY
Rise above the players
 
Join Date: Mar 2008
Location: Wokingham
Services: 2 V6 with 360 software, ITVX, 4+, Prime, Netflix, Apple+, Disney+, Paramount+, Discovery+
Posts: 15,167
OLD BOY is cast in bronzeOLD BOY is cast in bronzeOLD BOY is cast in bronzeOLD BOY is cast in bronze
OLD BOY is cast in bronzeOLD BOY is cast in bronzeOLD BOY is cast in bronzeOLD BOY is cast in bronzeOLD BOY is cast in bronzeOLD BOY is cast in bronzeOLD BOY is cast in bronzeOLD BOY is cast in bronzeOLD BOY is cast in bronzeOLD BOY is cast in bronzeOLD BOY is cast in bronzeOLD BOY is cast in bronzeOLD BOY is cast in bronzeOLD BOY is cast in bronzeOLD BOY is cast in bronzeOLD BOY is cast in bronzeOLD BOY is cast in bronzeOLD BOY is cast in bronzeOLD BOY is cast in bronze
Re: Anyone on Mix have an 'Upgrade to watch' / 'Subscribe' problem
Quote:
Originally Posted by SonicMaster View Post
I've been having issues trying to watch several On Demand programmes from channels that are in the Mix package, so I contacted Virgin Media's customer service team for help. They have confirmed that all the On Demand content from channels that are included in my package should be available, so they think it's a problem with the box. I don't think it is the box as there is absolutely no logic in that, it is far more likely that that their end the programmes have simply have the incorrect package permissions applied to them, but they won't listen.

Before I waste my time and their engineers time on a call-out, can anyone with the Mix package see if they have the same issue?

For example:

On Demand > Box Sets > Channels > Sky One (some programmes)
On Demand > Box Sets > Channels > SYFY (some programmes)
On Demand > Box Sets > Channels > CBS Drama (all programmes)
On Demand > Kids > Tiddlers TV (all programmes)
On Demand > Kids > Virgin TV Kids (all programmes)
On Demand > Kids > Cartoon Network (all programmes)
On Demand > Kids > Cartoonito (all programmes)
On Demand > Kids > Boomerang (all programmes)
On Demand > Kids > Pop (all programmes)
On Demand > Kids > Tiny Pop (all programmes)

Thanks in advance.
Have you checked the status for your area? Mine is showing problems with internet and on demand services at the moment, and these are being attended to now.
OLD BOY is offline   Reply With Quote