[SonicMaster]

I've been having issues trying to watch several On Demand programmes from channels that are in the Mix package, so I contacted Virgin Media's customer service team for help. They have confirmed that all the On Demand content from channels that are included in my package should be available, so they think it's a problem with the box. I don't think it is the box as there is absolutely no logic in that, it is far more likely that that their end the programmes have simply have the incorrect package permissions applied to them, but they won't listen.

Before I waste my time and their engineers time on a call-out, can anyone with the Mix package see if they have the same issue?

For example:

On Demand > Box Sets > Channels > Sky One (some programmes)
On Demand > Box Sets > Channels > SYFY (some programmes)
On Demand > Box Sets > Channels > CBS Drama (all programmes)
On Demand > Kids > Tiddlers TV (all programmes)
On Demand > Kids > Virgin TV Kids (all programmes)
On Demand > Kids > Cartoon Network (all programmes)
On Demand > Kids > Cartoonito (all programmes)
On Demand > Kids > Boomerang (all programmes)
On Demand > Kids > Pop (all programmes)
On Demand > Kids > Tiny Pop (all programmes)

Thanks in advance.