[Ddonald2016]

Originally Posted by RichardCoulter

I too rang to explain that I would have to pay £7.99 a month to regain these channels and ask that this be reimbursed. The rubbish that I was initially told is followed by my answer:

"But you don't watch the UKTV channels sir". Yes I do, I record everything if that makes a difference to your records.

"But it's not in your top five channels". So what, most people, myself included, mostly watch the PSB channels".

"We have listened to customer feedback and replaced these channels". Nonsense, it's all about a carriage fee dispute.

"You can regain the UKTV channels for free by downloading their app". Yes, but this does not cover the pay channels that I watch such as GOLD and Watch.

Repeated four times until it sank in with him.

"We have replaced these channels, including Premier Sports which is normally £21 a month". I don't like sport and, in any case, Premier Sports was off air for most of this afternoon and this is only for 8 weeks. The other channels are either available FTA or I have no interest in them (I also don't think that Premier Sports costs that much either).

"You are already receiving a substantial discount". So what, what has been negotiated in the past isn't relevant to this change of service.

"There is nothing we can do". Ok, I'd like to cancel all services on the basis that you are in breach of contract.

"We have not broken our contract as we have replaced the channels". I disagree, I regard this as a material and significant change in the service agreed upon.

" So, if we add an extra channel are we in breach of contract if we add an extra channel?". No, but removing and/or replacing channels is another matter entirely. Please cancel all services.

" You need to give 30 days notice by calling cancellations tomorrow. There will be an early disconnection fee of £240". No there won't, If you try to impose this I will challenge it in court, particularly as there have been claims that other customers have been allowed to leave penalty free.

"I can give you £3 a month off". That still leaves me £4.99 worse off a month, as well as the added inconvenience.

"That is the best I can do for you. I can apply the credit and you will still be able to cancel tomorrow when they are open if you wish". So you're happy to let a domestic and commercial customer of 18 years leave over this?

We're not happy no, but there is nothing further that we can do.

So, i've got a partial refund and will now have to consider my options. This situation even made if onto the BBC evening news!

Wow claiming to know what you watch. Claiming lies over the removal of channel, claiming you would have to pay a early termination fee and £3 discount. Discounts are minimal, have the worked out it might be cheaper to meet them somewhere in the middle