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cityfan247 · 21-07-2018, 12:23

Like many others on here I wasnt impressed that (with pretty little advance notice) we are losing the UKTV channels. My family and i do watch some of the shows on these channels.

The replacement channels coming i didnt feel fully compensated the loss. As a sports fan Freesports will hold a small interest as will the 2 month offer of Premier Sport HD (shame this couldnt be put permanently into a bundle).

Apart from that it is a mix of a couple of brand new channels (most already available on freeview) and channels already available to me (I am on Full House + sport bundle)

This and the regular price hikes has made me feel I am not getting as much value for my (quite considerable) outlay.

I contacted Sky and got an offer for a TV package similar (minus BT sport) to my VM one. Sky'sBB cant compare to my VM so i also got a price for BT BB + BT Sport. The total price came to just less than my current deal. But worth looking into leaving VM I thought.

I currently pay £105 pm for Full House + Sky Sports (not HD) + talk anytime + 200BB with 2 V6 boxes and a Tivo.

I decided to call VM retentions. I politely explained why i was looking to move.
The chap was very helpful and without too much effort I got the following deal on a 12 month contract

Upgrade to VIP bundle -so Sky Sports + Movies in HD and 350 BB and upgrade to top phone package -kept my existing 3 boxes all for £96 pm saving me almost a tenner a month for quite a bit more. I did not say yes immediately so i was then offered a one off £50 credit as i am a long standing customer.

Could I have got more?? I dont know but to be fair I had got a reduction to my bill and gained in my view significantly more value. I had gained as much as i would have hoped. I work out i save £160 over the next 12 months.

I have stayed with VM. I can still access some (not all) of the UKTV channels on my freesat and freeview so reasonably happy.

My advice is if you are not happy with what has happened do a little bit of research, look at other providers and give VM a ring and so what they will do to keep you. No need to get angry and shout just let them know you are unhappy and you may get a better deal than what you have.

21-07-2018, 12:23	#81
cityfan247 cf.addict Join Date: Sep 2010 Location: Lincolnshire Services: Full House 2 V6 Boxes 1 1TB Tivo Freesat Freeview HD Roku Apple TV 3 Firesticks Posts: 134	Re: VM loses UKTV channels Like many others on here I wasnt impressed that (with pretty little advance notice) we are losing the UKTV channels. My family and i do watch some of the shows on these channels. The replacement channels coming i didnt feel fully compensated the loss. As a sports fan Freesports will hold a small interest as will the 2 month offer of Premier Sport HD (shame this couldnt be put permanently into a bundle). Apart from that it is a mix of a couple of brand new channels (most already available on freeview) and channels already available to me (I am on Full House + sport bundle) This and the regular price hikes has made me feel I am not getting as much value for my (quite considerable) outlay. I contacted Sky and got an offer for a TV package similar (minus BT sport) to my VM one. Sky'sBB cant compare to my VM so i also got a price for BT BB + BT Sport. The total price came to just less than my current deal. But worth looking into leaving VM I thought. I currently pay £105 pm for Full House + Sky Sports (not HD) + talk anytime + 200BB with 2 V6 boxes and a Tivo. I decided to call VM retentions. I politely explained why i was looking to move. The chap was very helpful and without too much effort I got the following deal on a 12 month contract Upgrade to VIP bundle -so Sky Sports + Movies in HD and 350 BB and upgrade to top phone package -kept my existing 3 boxes all for £96 pm saving me almost a tenner a month for quite a bit more. I did not say yes immediately so i was then offered a one off £50 credit as i am a long standing customer. Could I have got more?? I dont know but to be fair I had got a reduction to my bill and gained in my view significantly more value. I had gained as much as i would have hoped. I work out i save £160 over the next 12 months. I have stayed with VM. I can still access some (not all) of the UKTV channels on my freesat and freeview so reasonably happy. My advice is if you are not happy with what has happened do a little bit of research, look at other providers and give VM a ring and so what they will do to keep you. No need to get angry and shout just let them know you are unhappy and you may get a better deal than what you have.