Quote:
Originally Posted by Hugh
That’s an "interesting" viewpoint.
The contract states they are providing a service to the customer at that specific location, and also states if the customer terminates the contract early (for whatever reason) there will be a penalty charge (depending on the time left on the contract). There is an upfront cost to the supplier for the equipment and installation, which is amortised over the contract period - if this ruling is upheld, I would expect the up-front costs to increase.
If you rent accommodation on a fixed term lease and decide to leave early, you have to pay the remaining rent - what’s the difference?
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That's an "interesting" post Hugh
There obviously is a problem or VM wouldn't be in trouble with the watchdog.
Its not VMs interest anyway, if customers feel unfairly treated they could lose their custom for life (not temporarily) and that of anyone they tell. This issue has been raised a few times now in consumer columns/programmes, all bad publicity.
https://www.telegraph.co.uk/bills-an...ovide-service/
https://www.thesun.co.uk/money/53615...h-no-coverage/
https://www.theguardian.com/media/20...ncellation-fee