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Re: Virgin Media's £240 early exit fee may be unlawful,
Quote:
Originally Posted by Mr K
People move house, it happens. If they move house just to get out of a VM contract I would call that a bit extreme. As far as I'm concerned the contract is with the customer, as long as they are staying in the UK, and VM can't provide a service at a new location, then its VM that are breaking the contract. The telecoms watchdog obviously agrees and looks like VM will have to change their ways. I've been a customer for 22 years, I'd be a bit miffed if VM charged me an early disconnection fee, which they could do with the current set up !
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That’s an "interesting" viewpoint.
The contract states they are providing a service to the customer at that specific location, and also states if the customer terminates the contract early (for whatever reason) there will be a penalty charge (depending on the time left on the contract). There is an upfront cost to the supplier for the equipment and installation, which is amortised over the contract period - if this ruling is upheld, I would expect the up-front costs to increase.
If you rent accommodation on a fixed term lease and decide to leave early, you have to pay the remaining rent - what’s the difference?
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