Cable Forum - View Single Post - Virgin Media's £240 early exit fee may be unlawful,

Mr K · 04-06-2018, 09:56

People move house, it happens. If they move house just to get out of a VM contract I would call that a bit extreme. As far as I'm concerned the contract is with the customer, as long as they are staying in the UK, and VM can't provide a service at a new location, then its VM that are breaking the contract. The telecoms watchdog obviously agrees and looks like VM will have to change their ways. I've been a customer for 22 years, I'd be a bit miffed if VM charged me an early disconnection fee, which they could do with the current set up !

04-06-2018, 09:56	#18
Mr K Woke and proud ! Join Date: Jun 2004 Services: TV, Phone, BB, a wife Posts: 10,079	Re: Virgin Media's £240 early exit fee may be unlawful, People move house, it happens. If they move house just to get out of a VM contract I would call that a bit extreme. As far as I'm concerned the contract is with the customer, as long as they are staying in the UK, and VM can't provide a service at a new location, then its VM that are breaking the contract. The telecoms watchdog obviously agrees and looks like VM will have to change their ways. I've been a customer for 22 years, I'd be a bit miffed if VM charged me an early disconnection fee, which they could do with the current set up !