[Chloé Palmas]

Last time I had Sky install he did mention that he couldn't mess with the (BT) hardware and the hardware at the exchange was simply so that if he did the install it was cheaper for Sky than using BT. He said that invariably some of that cost trickling back down to the customer would mean that if it was engineering work we ourselves had to pay for, the mark up would be more expensive with BT engineers (from the exchange) and the trickle down cost of constantly using Sky engineers free of charge would increase the cost of a sky package in general.

I had no idea why, at the time but I guess it makes sense. I am still unsure as to what an engineer call now is or worth - I never had their insure system and was told that it was mostly useless.