Quote:
Originally Posted by punkrock101
They should be doing what BT are doing right now and bringing the call centres back to the UK not closing them.. the quality of the outsourced call centre are terrible you can’t hear any one as it’s so noisy in the background and I find they struggle with my Irish accent causing frustrations for both of us.
|
Asda have recently done the same.
---------- Post added at 19:41 ---------- Previous post was at 19:30 ----------
Quote:
Originally Posted by OLD BOY
I know. Cheap as chips.
The problem is, the customers don't like them, and this will inevitably lead to a proportion of them jumping ship.
Given that VM is allowed to use the Virgin name only if they maintain good levels of customer service, I am surprised that they continue to use overseas call centres.
|
Exactly, I don't understand it either.
Some of the ridiculous answers they give to questions are worthy of a satirical comedy series. A few examples:
After being put through to the wrong department by another department, I was repeatedly told that the department that I had just been speaking to closed hours ago!
I asked about purchasing mobile minutes for my landline and was immediately put through to Virgin Mobile!
I asked for my account number and was told that they "could certainly help with that" and was then asked for my account number!
Has anyone else come across similar nonsense? This news makes me feel sad for the employees who will lose their jobs and for VM customers alike. I could see it coming though, they saw if they could get away with it, found that they could and are now extending the practice. They are now even sending out deadlock letters, I received one from them and a manager at a UK call centre agreed that it looked like a child had written it.
Eventually I predict that all frontline VM jobs will be outsourced abroad.