Quote:
Originally Posted by Hugh
Do you mean in-store or online/telephony?
I shop at both (both in NW Leeds), and have never had any bad, never mind, terrible customer service - I have found staff at our local stores friendly and helpful.
It's a shame you have had a bad experience.
|
The staff in stores are generally ok, it's the email side of Sainsbury's that I've had a problem with. I broke a tooth on some glass found in their own brand pasta salad (think I mentioned it on here). I initially wanted to warn them so that other customers weren't put in danger.
They ignored my emails, it was only when my solicitor became involved that they offered me £50, which didn't even cover my expenses, let alone compensate me for the pain etc, so I rejected their first out of court offer. I was surprised that Sainsbury's behaved like this.
As for Asda, you might as well call VM about your groceries, because you'd get as much sense out of them. When they try to answer emails it is hilarious though, one offered "a million apologies" and stated that the previous person would be "severely punished" for giving out the wrong information
