Quote:
Originally Posted by nfs6600
I agree 100% key word here is "expected" it's expected...not promised
Lets swing this another way Richard. We all know that you have a disability, as you mention it in pretty much every other post (barring mentioning you seem to have an agenda of getting people into bother).
Now I don't know if you have care workers or home help from family etc. But lets assume you do for now. So your help comes round to your home and you are being abusive to them and calling them idiots. Do you really think they would go above and beyond? Or do the least needed to get out of the place? (or in this case get you off the phone)
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If staff do not conduct themselves as expected by their employer, they leave themselves open to disciplinary action being taken against them.
I only mention my disability when relevant, which does not apply to the vast majority of my posts. Do you have a problem with this in some way?
It's not clear what you mean by "an agenda of getting people into bother", could you please explain what you mean by this statement.
To again clarify, I have never been abusive to VM staff or carers.
---------- Post added at 01:32 ---------- Previous post was at 01:07 ----------
@Mr Banana
Not sure what cock up you've made with your post.
Anyway, you are correct in saying that no employee is expected to have to put up with abuse of any kind. However, simply hanging up would not be appropriate.
All professional organisations will have policies and procedures in place to deal with abusive callers. This is likely to include warning the caller that their behaviour is not acceptable, seeking advice from a senior member of staff, transferring the call to a manager etc.
It should be noted, however, that some people are unable to help the manner in which they express themselves and the circumstances of the caller should always be considered. For example, a person suffering from tourettes syndrome may make racist remarks, a person with dementia may uncharacteristically use bad language, a frightened or upset person with emotions running high may resort to inappropriate language or phrases etc.
I'm pleased that you now appear to accept that no-one should be subject to abuse and hope that going forward you will be practicing what you preach.
Persons living in a country other than ones own are foreign and the terminology to describe them in the plural is 'foreigners'.
Even if it is correct that these people are educated to degree standard, this does not necessarily equate into common sense behaviour as per examples given previously.
I have forwarded the deadlock letter that one sent to me onto the CEO for his comments. It genuinely looked like a young child had written it, was an embarrassing representation of the company and I don't see why customers should have to put up with it.