Originally Posted by RichardCoulter

Where have you got the idea that any abuse took place? It was categorically stated to you that this was not the case.

I believe that, even if abuse does take place, they cannot simply put the phone down on customers. Prescribed procedures must be followed and any abuse must not be reciprocated. They must remain polite, respectful and professional at all times.

These foreigners are unlikely to be in a union, which is probably why VM use them- cheap.

It seems to me that VM must find it more proftable to pay these workers peanuts and throw freebies at any customers who will not tolerate their inferior service.

Yes they do have the right to hang up on abusive customers. No one should be subjected to abuse and I am shocked that you think that they should have to accept it.

And these foreigners as you called them are generally educated to degree standard.



Do you have anything you wish to say about the new ability to use TV Anywhere abroad?