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Re: Can we now use the TV anywhere in the EU?
Quote:
Originally Posted by RichardCoulter
Whether it does or not is irrelevant, they are expected to give good customer service to all customers at all times. Not my words, but the words of a senior manager.
At no point were they abused as the investigation will show. They were about to be, but I terminated the call whilst she was still bleeting nonsense about the other department being closed.
---------- Post added at 16:18 ---------- Previous post was at 16:16 ----------
Yes, maybe if someone is following a particular favourite series that they really want to see, they would be happy to spend an hour or so watching it.
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Well, both you and they are mistaken - I have set up call centres in the U.K. and abroad, and my son and daughter have worked in call centres for summer jobs, and one of the basic rules is that a customer services rep does not have to take abuse, and if the customer continues after being requested to stop, the CSR should put the phone down.
And I have to say, Richard, if the tone and words* you use on this forum about the calls you make is reflected in the calls you make, that could be perceived as being abusive.
https://www.usdaw.org.uk/CMSPages/Ge...d-c5538e0aa7d8
Quote:
It is important that employers work out how to deal with such calls in consultation with the call handlers themselves – so that they are prepared for them before they have to deal with them.
- Does your employer make it clear that you do not have to put up with abusive calls?
- Are call handlers allowed to terminate calls if they are abusive?
- Do team leaders provide support to call handlers when there is an abusive call?
- Are all call handlers trained on the procedure for dealing with abusive or threatening calls?
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(* Idiots, idiot number 2, they were about to be (abused), bleating on, this is an example of the normal inferior service that they provide. It appears that anything more is beyond their capabilities, )
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Last edited by Hugh; 05-04-2018 at 22:05.
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