Quote:
Originally Posted by Hugh
Perhaps this attitude feeds back into any discussions with them - Customer Services Staff, no matter where they are based, do not have take abuse from customers.
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Whether it does or not is irrelevant, they are expected to give good customer service to all customers at all times. Not my words, but the words of a senior manager.
At no point were they abused as the investigation will show. They were about to be, but I terminated the call whilst she was still bleeting nonsense about the other department being closed.
---------- Post added at 16:18 ---------- Previous post was at 16:16 ----------
Quote:
Originally Posted by 1701-e
Many go on holiday and would like access to their TV favourites of an evening for example so this is another success of excellent EU decision making.
I'd be fairly certain that it would cease after UK exit from the EU though.
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Yes, maybe if someone is following a particular favourite series that they really want to see, they would be happy to spend an hour or so watching it.