Originally Posted by RichardCoulter

That would be the right thing to do with normal organisations, but these days ringing VM is a waste of time.

Their foreign call centre workers ask you what information you need, you tell them, then they ask you to repeat it.

If you can then hear or understand what they say next, it's usually a response totally unrelated to what you've asked about or complete nonsense!

E.g. I rang about a broadband outage the other week as I couldn't use my V6 for VOD. The idiot immediately put me through to TV. They explained that VOD won't work without the broadband, so that I would need to speak to them!!

I asked to be put back through to them, only to be told by idiot number 2 that she couldn't as they closed at 8pm. I said I'd just been speaking to then, she was still reading through her robotic script and saying that they were closed as I put the phone down and rang them back myself.

These people are now actually sending out deadlock letters too (from Virgin Mobile). It looks like it was written by a small child, so I'll be sending it to the CEO for his comments after the bank holiday.