Quote:
Originally Posted by General Maximus
because it has to be stupidly high for them to acknowledge it and do anything about it. Kush told me a couple of years ago and it is something like 80% utilisation for 90% of the time (or the other way around) Which means you area has to be pretty much maxed out all day for a month or so before they'll do anything about it.
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Seems a bit daft allowing it to get to that sort of level before doing anything. I know they’ve got to monitor areas before spending money to fix it, but when those fixes take quite some time to implement, it’s no wonder customers get annoyed. Would surely be better in the long term (at least from the customers perspective) to be pro active rather than reactive with capacity planning?