Quote:
Originally Posted by Taf
A neighbour came to our door asking if I could fix his PC. I just did a BQM test and it was the same as mine. So he called to report the fault. "Monday fix hopefully".
His immediate neighbour saw me and said he was unable to get on Facebook. Quick BQM run, and it was the same. So he called 150. "Fixed next week".
I crossed the road and asked the owner if he was having internet problems. Yes, So I told him to call 150.
Less than an hour later the fault disappeared. Bumped up in level somewhere so that they actually decided to do something?
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yeah, the problem is that when one person rings they think the fault is just with you so they will send a tech out to fix it and they rely on him to escalate it to networks if needs be. If loads of people ring up in a short time period they pick up on it, escalate it to networks themselves and it gets fixed pronto. This is the problem I always have when my connection goes down. No matter what you say they don't want to listen to you and your just pray that other people are ringing up as well so it gets fixed asap. They don't always deal with things in the most efficient manner.