Quote:
Originally Posted by Mr K
I think the phone call to activate automatically disconnects one of your old boxes, even if your new one isn't connected yet - hopefully it deactivates the right one - it deactivated the wrong one in my case !
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That's correct. The box to be disconnected is selected by the person who took your order, but it stays active until you call to activate the new equipment. Unfortunately if they picked the wrong box, the wrong one will go off.
Quote:
Originally Posted by Mr K
You weren't the only one to be initially confused by the white adapter cable.
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Can I ask what the confusion was?