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divingbrit · 15-02-2018, 09:28

Received my free upgrade box yesterday, having read many posts on this board, most things went very smoothly.
One thing that puzzled me was the right order to do thing, ie the printed guide says no 1, ring to activate, well as all the old boxes were still in place, that seemed wrong, should I have the new boxs in place then ask for an activate. Of course, it did not need the new boxs in place, so the guide was correct, a quick phone call to virgin set me straight, put through to an engineer and everything works fine.
Now using my old Tivo box in place of my virgin v+ , and my new router which came with the box, is working fine, even if its upstairs in another room, definitely slightly more than 3 meters away from the TV.

One final observation, the new box connects to the tv with a white cable adapter, (I missed that and that again puzzled me )

The home installation is easy, honest ;-

15-02-2018, 09:28	#249
divingbrit cf.member Join Date: Mar 2009 Location: Lincolnshire Services: V6 Box Tivo 150 ish download speed Posts: 13	Re: Free V6 box Received my free upgrade box yesterday, having read many posts on this board, most things went very smoothly. One thing that puzzled me was the right order to do thing, ie the printed guide says no 1, ring to activate, well as all the old boxes were still in place, that seemed wrong, should I have the new boxs in place then ask for an activate. Of course, it did not need the new boxs in place, so the guide was correct, a quick phone call to virgin set me straight, put through to an engineer and everything works fine. Now using my old Tivo box in place of my virgin v+ , and my new router which came with the box, is working fine, even if its upstairs in another room, definitely slightly more than 3 meters away from the TV. One final observation, the new box connects to the tv with a white cable adapter, (I missed that and that again puzzled me ) The home installation is easy, honest ;-