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Originally Posted by Graham
However DD is covered by the Direct Debit Guarantee, unlike other methods of payment, which means that you *can* always get your money back if they make a mistake.
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not always....
the direct debit guarantee only covers you if the amount that should be debited (ie the bill total) is not what is taken out. For example, if you normally paid £25 per month and they took £25 twice you would be covered.
However, if you normally paid £25 and they billed you £50 in error and then debited £50 you would not be covered.
/MB wonders to himself whether this makes sense to anyone else.... too late at night to be explaining 