Quote:
Originally Posted by MalteseFalcon
I am seriously getting more and more angry with Virgin Mobile. Obviously, as my Nan died in October I can't do anything with my phone. I have been promised callback after callback to get the mobile put into my name, but every single time they don't bother. As I now can't even use the phone to make phone calls unless I have it on loudspeaker (and at work I don't want people knowing my personal business), I want to have it in my name so I can get rid of it and upgrade. However, I can't do that because they won't call me back.
Can I send a letter into them, and say because of XYZ issues I want the contract cancelled? I'm assuming it would be like her TV package, etc the cancellation would happen within 24 hours of them getting the notice. Or do I call them up and say I want to cancel the contract because of XYZ issues?
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Just to warn you, if they're anything like the TV side of VM they'll want to make a meal out of reporting a death, including wanting a copy of of the death certificate.
This is what they did to me when I reported a death,
every other organisation contacted was kind and helpful.
I would advise you not to do it via the foreign call centre, but I don't think I've ever had any UK based staff answer the phone. Hopefully they won't start being idiotic with you and I'm sorry to hear of your loss.