Thread: Tivo V6 Virgin Media V6 - Powered by TiVo(new STB)
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Old 15-10-2017, 17:47   #3283
multiskilled
cf.geek
 
Join Date: May 2007
Location: Near Newcastle upon Tyne
Services: Player tv , V6, phone l, bb 100Meg.
Posts: 901
multiskilled has reached the bronze age
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Re: Virgin Media V6 - Powered by TiVo(new STB)
Well I'm very pleased with Virgin I had cancelled my TV last year so only paid for phone and BB. I still used the Tivo (500Gb) albeit just freeview channels, quite suprised to find I could still record and use Tivo features.

Anyway the Tivo started playing up freezing on both recordings and live TV, eventually it gave up completely and just kept rebooting.

I rang CS expecting to be told that I would have to sign up to at least a minimum package to get it replaced. They ran some tests and said they would send replacement I said I was quite happy to do self install.

Two days later a parcel arrived containing not a 500Gb Tivo but a V6. I'm still on the same package.

Well done Virgin looking after long term customers and making them feel valued.
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