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Re: Virgin Media prices are going up again...
Quote:
Originally Posted by RichardCoulter
He outright refused to supply information to me in a specified format, even though I stated that this was a formal disability access request. He then refused to escalate this to a manager or instigate the formal complaints procedure when instructed to.
On top of this his whole tone/attitude was disrespectful and unhelpful.
After listening to a recording of the call, VM have apologised profusely and are to provide him with appropriate training and discipline him, so I have agreed to settle this informally and accepted their gestures of goodwill on this occasion.
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Thank you for the clarification - much appreciated.
Can I ask what format you requested the information in?
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