Quote:
Originally Posted by nialli
Mind you, a Virgin rep I spoke to recently did suggest that their customer records couldn't recognise my long service as it had been at two separate properties with different postcodes, which is a pretty poor CMS if you ask me.
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It's not true. Records from before the NTL/Telewest merger in 2006 might be patchy, but if you moved house since, the old and new accounts will be linked.